Privacy Policy

Zenmove NZ (“Zenmove,” “we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal information.

By using Zenmove.nz or submitting a moving quote request, you agree to this policy.

1. Information We Collect

Information you provide

• Name, email address, and phone number
• Pickup and delivery addresses
• Moving date and timing
• Move type and inventory details
• Special instructions or notes

Automatically collected information

• IP address and approximate location
• Browser, device, and operating system
• Pages visited and time spent
• Referral source and campaign data
• Cookies and tracking technologies

2. How We Use Your Information

• Match you with suitable moving companies
• Allow movers to contact you with quotes
• Provide customer support and respond to inquiries
• Improve our website, services, and user experience
• Prevent fraud and misuse
• Send service updates or optional marketing (with opt-out)

We do not sell your personal data to unrelated third parties.

3. Sharing Your Information

Moving company partners

We share your details with selected moving companies so they can provide quotes and contact you.

Service providers

We may share limited information with providers such as hosting, analytics, and communication tools.

Legal obligations

We may disclose information if required by law or to protect our rights, users, or platform.

4. Data Retention

We retain your information only as long as necessary for operational purposes or legal requirements.

You may request deletion of your data at any time.

5. Security

• HTTPS encryption
• Secure hosting infrastructure
• Access controls and best practices

While we take reasonable steps to protect your data, no system is completely secure.

6. Your Rights (New Zealand)

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion (where applicable)
• Withdraw consent for marketing communications

To exercise your rights, contact us below.

7. Cookies

We use cookies to improve your experience and understand site usage. You can disable cookies in your browser settings, though some features may not work correctly.

8. Third-Party Links

We are not responsible for third-party websites or their privacy practices.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18.

10. Changes to This Policy

We may update this policy from time to time. Continued use of Zenmove NZ indicates acceptance of any updates.

11. Contact Us

• Email: [email protected]
• Website: https://zenmove.nz/contact.php

We aim to respond within a reasonable timeframe.