Terms of Service

Welcome to Zenmove NZ (“Zenmove,” “we,” “our,” or “us”). By accessing our website, requesting moving quotes, or interacting with our mover network, you agree to these Terms of Service.

If you do not agree with these terms, please stop using our site and services.

These Terms apply to visitors, customers, moving companies, affiliates, and anyone who uses or interacts with Zenmove NZ.

1. Services Provided

Zenmove NZ is an online platform that helps people compare moving quotes from independent moving companies in New Zealand. We collect your moving details and may share them with selected moving partners who can contact you directly with pricing, availability, and service information.

Zenmove NZ does not provide moving, transport, packing, storage, or physical labour services. We operate as a lead-matching and informational platform only.

2. No Guarantees, Warranties, or Endorsements

Zenmove NZ does not guarantee:

• Availability of any specific moving company
• Final pricing, quote accuracy, or total moving costs
• Quality, timing, or reliability of services provided by movers
• Pickup dates, delivery dates, settlement timing, or key release timing

Moving companies connected through Zenmove NZ operate independently. We do not employ, control, or supervise movers and are not responsible for their actions, omissions, pricing, service quality, delays, damage, or disputes.

3. Sharing Your Information

By submitting your moving details, you consent to Zenmove NZ sharing your information with selected moving companies so they can contact you about your move.

For more information about how your data is collected, used, stored, and shared, please review our Privacy Policy.

4. Your Responsibilities

When using Zenmove NZ, you agree to:

• Provide accurate and truthful information when requesting quotes
• Use the website and services lawfully and responsibly
• Not submit spam, fraudulent requests, misleading information, or unlawful content
• Communicate respectfully with Zenmove NZ staff and moving companies
• Review any mover quote, contract, insurance terms, and service details before booking

5. Responsibilities of Moving Companies

Moving companies that receive leads from Zenmove NZ are responsible for:

• Providing accurate information about pricing, availability, and services
• Maintaining appropriate insurance, licences, registrations, and compliance where required
• Following applicable New Zealand laws, including consumer protection and privacy obligations
• Respecting customer information and using it only for quote and service purposes

Zenmove NZ is not liable for the conduct, performance, omissions, or representations of any moving company.

6. Communications

By submitting your moving details, you consent to be contacted by:

• Zenmove NZ for confirmations, updates, support, and follow-ups
• Moving companies matched to your request

Contact may occur by email, phone, or SMS. You may opt out of Zenmove NZ marketing communications at any time.

7. Limitation of Liability

To the fullest extent permitted by law, Zenmove NZ is not liable for:

• Losses, damage, delays, cancellations, or disputes involving moving companies
• Damage to goods, missed delivery windows, access problems, or settlement-related delays
• Any quote, booking, agreement, or contract made directly between you and a moving company
• Errors, interruptions, or temporary unavailability of the website

Nothing in these Terms limits any rights you may have under New Zealand law that cannot legally be excluded.

8. Intellectual Property

All logos, branding, text, designs, graphics, and content on Zenmove NZ are owned by or licensed to us. You may not copy, reproduce, modify, scrape, republish, or distribute our content without written permission.

9. Third-Party Links

Zenmove NZ may link to third-party websites, including moving companies, partners, affiliates, and informational resources. We do not control those websites and are not responsible for their content, terms, privacy practices, or services.

Please review the terms and privacy policies of any third-party sites you visit.

10. Termination

We may suspend, restrict, or terminate access to Zenmove NZ at our discretion, including where we believe there has been misuse, fraud, unlawful activity, spam, or breach of these Terms.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Continued use of Zenmove NZ after changes are posted means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be handled in New Zealand, unless another forum is required by applicable law.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: https://zenmove.nz/contact.php

We aim to respond to inquiries within a reasonable timeframe.